At Geek Bar Verified, we value your trust and aim to provide only authentic, high-quality wholesale products. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when purchasing from us.
1. Eligibility for Returns
- Returns are only accepted for products that are damaged, defective, or incorrect upon delivery.
- To qualify, you must notify us within 7 days of receiving your order with clear details and photo evidence of the issue.
- Products must be returned in their original, unopened packaging (unless defective).
2. Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns for:
- Opened or partially used vape devices.
- Products damaged due to improper handling or storage by the customer.
- Orders purchased under special clearance or final sale promotions.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days to your original payment method.
- Shipping costs are non-refundable, unless the return is due to our error (wrong or defective product).
4. Exchanges
If you receive a defective or incorrect item, we will gladly exchange it for the same product or an item of equal value, depending on availability.
5. Shipping Returns
We recommend using a trackable shipping service to ensure your return is received safely.
Customers are responsible for the cost of return shipping unless the issue was caused by our error.